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Residence Ambassador

2 weeks ago

Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time
About Us

Rosewood Hotel Group is a leading luxury hospitality company dedicated to providing exceptional guest experiences. We are seeking a highly skilled Residence Ambassador to join our team.

  • Arrange welcome/turndown amenities based on the Amenity program and preferences for any Special Attention, Special Occasion Guests or suite guests.
  • Ensure all inputs of checked-in rooms in the computer are correct, such as guest's profile, period of stay, form of payment, and rate applied.
  • Maintain complete knowledge at all times of packages & promotions, room types & availability, scheduled group events and residence policies, etc.
Requirements

To be successful in this role, you will require:

  • A minimum of 2 years' experience in a luxury hospitality environment, preferably in a guest-facing role or food and beverage.
  • Good knowledge of Microsoft Excel and other Microsoft Office programs.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Fluent spoken Cantonese, Mandarin, and English, with another language being an advantage.
  • Strong interpersonal and problem-solving abilities.
  • Able to multitask, handle pressure, and coordinate between different departments.