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Luxury Service Host

1 week ago

Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is a world-renowned airline dedicated to delivering exceptional service to our customers. We are seeking a skilled and customer-focused individual to join our team as a Lounge Ambassador.

About the Role

As a Lounge Ambassador, you will play a vital role in ensuring that our customers receive the highest level of service and attention during their visit to our lounge. Your primary responsibility will be to deliver excellent service to customers, anticipate their needs, and provide personalized assistance to make their experience memorable.

You will also be responsible for interacting with customers, addressing their inquiries, and handling feedback and complaints in a professional manner. Additionally, you will monitor the lounge environment, conduct quality control activities, and provide on-the-job training to new employees.

We are looking for a candidate who is customer-centric, energetic, and has excellent communication skills. You should be able to work under pressure, be flexible with your schedule, and have a strong commitment to teamwork.

Key Responsibilities
  • Deliver exceptional customer service and ensure that customers feel valued and respected.
  • Anticipate customers' needs and provide personalized assistance to enhance their experience.
  • Address customer inquiries and handle feedback and complaints in a professional manner.
  • Monitor the lounge environment and conduct quality control activities to maintain high standards.
  • Provide on-the-job training to new employees and share your knowledge and expertise.
Requirements
  • Right to work in Hong Kong.
  • Minimum age of 18.
  • HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage.
  • Standard of spoken/written English and Cantonese. Putonghua is an advantage.
  • Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
  • Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail and great teamwork.
  • Ability to work under pressure.
  • Flexibility to work on shift schedules and work overtime if needed.