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VP of Service Management

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:We are looking for a high caliber talent with proven experience on managed hosting or colocation business management of strong customer serving and operations background to join as Vice President of the Hosting Services team. You are responsible for business performance, customer servicing, and operations management to deliver reliable, scalable, and secure hosting solutions that support hosting customers' need and our HKEX business objectives.

Job Duties:

Hosting Services Manager (Vice President) - Information Technology

HKEX Hosting Services offers the most reliable, deterministic and lowest latency to HKEX trading and market data systems, creating an open and vibrant ecosystem to market participants and service providers. Hosting Services operate within a purpose-built tier 4 data centre owned and operated by HKEX. The facility enhances algorithmic and high frequency trading opportunities through sophisticated technology which contributes to a significant portion of trade flow for HKEX markets.

Job Descriptions:

Partner with the business to develop and execute the strategic vision for the HKEX's hosting services to ensure alignment with business needs and meet annual operating plans (AOP) financial and costs targetsManage a team of hosting business services, customer service and billing support to deliver high quality hosting solutions and client centricityOversee the design, implementation, and ongoing maintenance of the hosting infrastructure and platforms as well as the operational support systemsOptimize hosting performance, reliability, and security to meet service level agreements and regulatory / compliance requirementsManage hosting budgets, procurement, and vendor relationshipsImplement processes and procedures to ensure efficient hosting operations and incident response with playbooks and drillsStay informed on industry trends, technologies, and best practices to continuously improve the hosting ecosystem environmentCollaborate cross-functionally within IT and business teams to understand requirements and deliver effective hosting solutionsRequirements :

Bachelor's degree in computer science, information technology, or a related field10+ years of relevant experience with 5+ years in a leadership role preferably with P/L accountability and strong customer serving and operations backgroundProven experience in market connectivity and data center co-location environment serving banking and finance industryKnowledge in trading applications and technologies preferablyExcellent communication and stakeholder management; customer service experience is an advantageHKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:HKEX - TKO

Shift:Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:40

Worker Type:Permanent