Chief Operating Officer of Infrastructure Services

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

Company Overview:

Hong Kong Exchanges and Clearing Limited is a purpose-driven company committed to the long-term development of its business and markets.

We're home to Asia's most dynamic and vibrant capital markets, connecting capital, ideas, inspiration, and innovation for deeper, more diverse, and liquid global capital markets.

Job Summary:

This role requires a high-caliber talent with proven experience in managed hosting or colocation business management, strong customer-serving and operations background to join as Vice President of the Hosting Services team.

You are responsible for business performance, customer servicing, and operations management to deliver reliable, scalable, and secure hosting solutions that support hosting customers' needs and our business objectives.

Key Responsibilities:

  • Partner with the business to develop and execute the strategic vision for HKEX's hosting services to ensure alignment with business needs and meet annual operating plans financial targets
  • Manage a team of hosting business services, customer service, and billing support to deliver high-quality hosting solutions and client centricity
  • Oversee the design, implementation, and ongoing maintenance of the hosting infrastructure and platforms as well as operational support systems
  • Optimize hosting performance, reliability, and security to meet service level agreements and regulatory/compliance requirements
  • Manage hosting budgets, procurement, and vendor relationships
  • Implement processes and procedures to ensure efficient hosting operations and incident response with playbooks and drills
  • Stay informed on industry trends, technologies, and best practices to continuously improve the hosting ecosystem environment
  • Collaborate cross-functionally within IT and business teams to understand requirements and deliver effective hosting solutions

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field
  • 10+ years of relevant experience with 5+ years in a leadership role preferably with P/L accountability and strong customer-serving and operations background
  • Proven experience in market connectivity and data center co-location environment serving banking and finance industry
  • Knowledge in trading applications and technologies preferable
  • Excellent communication and stakeholder management; customer service experience an advantage


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