Senior Officer
5 days ago
We are seeking a highly organized self-starter to join our team as a Senior Officer in the Customer Service Centre. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent written and spoken communication skills in English and Chinese, including Putonghua.
Job Overview:
- Process customer enquiries and provide accurate and timely responses
- Support leaders to provide training to new staff and offer advice on case handling
- Communicate and coordinate with different functions/departments to enhance operation efficiency and effectiveness
Responsibilities:
- Respond to customer feedback and concerns in a timely and professional manner
- Oversee and assess staff activities, providing guidance and immediate assistance as needed
Requirements:
- Secondary education or above
- Passed IIQE paper 1, 3 and 5
- 5 years of experience in Customer Service Operations
- Good analytical and problem-solving skills
- Ability to work independently under pressure and deal with difficult situations in a friendly manner
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