Customer Service Excellence Manager

Job DescriptionWe are seeking an experienced Service Quality Manager to join our team at The Bank of East Asia, Limited (BEA). As a key member of our organization, you will be responsible for delivering exceptional customer service and experience.Your primary responsibilities will include:Ensuring that customer complaints and feedback are handled efficiently...

Job Requirements:We are seeking a highly skilled and dedicated individual to join our team as a Lounge Ambassador. This role requires excellent communication and interpersonal skills, with the ability to provide top-notch service to our customers.Key Skills and Qualifications:Demonstrated experience in customer-facing roles, preferably in the hospitality...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...

Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

Required Skills and QualificationsStrong ability to communicate effectively in English, Mandarin, and Cantonese.A customer centric approach in all work.Demonstrable experience in providing exceptional customer service.Background in ecommerce (preferably) or luxury retail sector.In addition, you should have a sales driven approach, great commercial judgement,...

About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Company Overview:We are a European multinational company that owns, manufactures, and markets forklifts, trucks, and warehouse equipment. Our Hong Kong office handles sales and after-sales service.The Job:We are seeking an Assistant Customer Service Manager to report directly to the Customer Service Manager. Key responsibilities include establishing strong...

Our Team CultureWe value teamwork, collaboration, and open communication. Our team members are empowered to make decisions, take ownership of their work, and strive for excellence in everything they do.About UsRosewood Hotel Group is a leading luxury hotel company that prides itself on providing exceptional guest experiences. We are committed to delivering...

Job OverviewCompany ProfileHong Kong Airlines Ltd is a dynamic and forward-thinking airline dedicated to providing exceptional service to its customers. With a strong commitment to quality and innovation, we are seeking a highly skilled and experienced professional to join our team as Deputy General Manager, Service Management Centre.About the RoleDevelop...

Job DescriptionWe are seeking a skilled and experienced Customer Service Manager to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.Key Responsibilities:Handle inbound and outbound calls or chats from banking and credit card customers.Deliver...

Job OverviewWe are seeking a seasoned Quality Assurance professional to lead our service quality initiatives and drive customer-centricity across our organization.About the RoleThis is an exciting opportunity for a skilled leader to join our team and shape our service excellence strategy. As Senior Quality Assurance Manager, you will be responsible for...

Farben is looking for an experienced Technical Support Engineer to join our team as a Customer Service Manager - Technology. In this role, you will play a critical part in delivering exceptional customer service to large corporate customers.About the RoleThis is a mid-senior level, full-time position that requires at least 5 years of experience in bank or...

Company Overview">As a Bank Of China (Hong Kong) Limited team member, you will be part of a dynamic organization that is committed to delivering exceptional customer service and achieving business excellence.">Job Description">We are seeking an experienced Senior Manager to join our team and lead the development of effective customer complaint handling...

(Assistant / Deputy) Customer Services Manager (AML & Client On Boarding, Corporate Banking) Job No.: 499431Employment Type: Full timeDepartments: Corporate Credit Management CentreJob Functions: Strategic Planning, Corporate Services Responsibilities: Implement and conduct KYC due diligence process for onboarding customers as well as provide periodical...

As a Quality Assurance Officer at HSBC's Wealth and Personal Banking division, you will play a vital role in ensuring the highest standards of quality and service excellence across our business.ResponsibilitiesReview working procedures and recommend work improvement procedures to increase productivity and operational efficiency.Act as a team lead to provide...

At Crossings Executive Search, we are seeking an experienced Customer Service Operations Manager to join our team. As a key member of our customer service division, you will be responsible for overseeing the daily operations of our hotlines, walk-in customers, and live chat services.The ideal candidate will have a minimum of 8 years of experience in customer...

180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...