Customer Services Manager

Job Description:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Eureka Language Services Limited. The successful candidate will be responsible for handling reception-related tasks, including greeting and serving guests, monitoring the voicemail system, handling incoming/outgoing mail, and arranging...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Company Overview:We are a European multinational company that owns, manufactures, and markets forklifts, trucks, and warehouse equipment. Our Hong Kong office handles sales and after-sales service.The Job:We are seeking an Assistant Customer Service Manager to report directly to the Customer Service Manager. Key responsibilities include establishing strong...

Job DescriptionWe are seeking a skilled and experienced Customer Service Manager to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.Key Responsibilities:Handle inbound and outbound calls or chats from banking and credit card customers.Deliver...

**Job Summary:**We are seeking a highly skilled Customer Service Process Manager to join our team at China Mobile International Limited. The ideal candidate will have a strong background in service management, with experience in developing and implementing customer service policies and processes.Main Responsibilities:Develop and Implement Service Policies:...

At Crossings Executive Search, we are seeking an experienced Customer Service Operations Manager to join our team. As a key member of our customer service division, you will be responsible for overseeing the daily operations of our hotlines, walk-in customers, and live chat services.The ideal candidate will have a minimum of 8 years of experience in customer...

Farben is looking for an experienced Technical Support Engineer to join our team as a Customer Service Manager - Technology. In this role, you will play a critical part in delivering exceptional customer service to large corporate customers.About the RoleThis is a mid-senior level, full-time position that requires at least 5 years of experience in bank or...

About the PositionWe are looking for a highly skilled Global AV Service Manager to join our team. The successful candidate will be responsible for managing our global AV service operations, including helpdesk operations, client escalations, and service delivery.Key ResponsibilitiesManage client escalations, ensuring timely resolution of AV/UC-related service...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Role Purpose:To deliver an exceptional customer experience and provide efficient integrated customer service across various channels. Key performance indicators include meeting customer satisfaction targets and converting enquiries into sales support to achieve business goals.Key Responsibilities:Handle first-level customer enquiries in a friendly and...

We are seeking an experienced leader to oversee our global customer service team, focusing on the payment industry. Key responsibilities include leading a team of customer service representatives, training and development, database management, performance monitoring, process improvement, cross-functional collaboration, and strategic planning.Job...

Company Overview">As a Bank Of China (Hong Kong) Limited team member, you will be part of a dynamic organization that is committed to delivering exceptional customer service and achieving business excellence.">Job Description">We are seeking an experienced Senior Manager to join our team and lead the development of effective customer complaint handling...

Assistant Manager, Customer Service (Telephone Servicing) 1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...

Job DescriptionWe are seeking an experienced Service Quality Manager to join our team at The Bank of East Asia, Limited (BEA). As a key member of our organization, you will be responsible for delivering exceptional customer service and experience.Your primary responsibilities will include:Ensuring that customer complaints and feedback are handled efficiently...

Role: Regional Support Services ManagerLocation: Hong KongSalary: CompetitiveROLE SUMMARYThe Regional Support Services Manager (RSSM) is responsible for overseeing Kinly's proactive and reactive AV support teams, which include Client Service Coordinators, Subject Matter Experts (SMEs), and Field Service Engineers in the APAC region. The role ensures the...

180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...

As a key member of the Correspondence Team at Prudential Hong Kong Limited, you will play a vital role in handling customer written enquiries and driving continuous improvements in customer experience.The successful candidate will be primarily responsible for handling customer written enquiries and driving continuous improvements of customer experience. Key...

Senior/Customer Care ManagerJob No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...

Job Title: Air Operations Manager Responsibilities: Plan, manage, and oversee the daily Air Operations Co-ordinate with clients for delivery arrangement Qualifications: Form 5 or above Working experience in freight forwarding is an advantage Fine Art Logistic / Auction House experience preferred Benefits: 5-day work week Double pay Bank holidays Medical,...

At Dah Sing Bank, we are committed to delivering exceptional customer service. Our Customer Service Representative will play a crucial role in handling customer enquiries, feedbacks and instructions through various channels.Main Responsibilities:Achieve high service levels on SME hotlinesProvide efficient and effective support to customersDeliver...