Customer Service Director
6 days ago
We are seeking an experienced leader to oversee our global customer service team, focusing on the payment industry. Key responsibilities include leading a team of customer service representatives, training and development, database management, performance monitoring, process improvement, cross-functional collaboration, and strategic planning.
Job Requirements- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in customer service management, preferably in the payment or financial services industry.
- Proven leadership skills with experience managing global teams.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software (Zendesk / Intercom) and database management.
Cross-Functional Collaboration: Work closely with other departments to ensure seamless customer experiences and address any service-related issues.
Customer Feedback Management: Analyze customer feedback and service data to identify trends and areas for enhancement, ensuring continuous improvement in customer service operations.
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Customer Service Director
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Vitasoy International Full timeWe are currently seeking a highly motivated Customer Service Director to lead our customer service team at Vitasoy International.Main Responsibilities:Oversee the customer service function, ensuring high levels of satisfaction and loyalty.Develop and implement strategies to improve customer engagement and retention.Collaborate with cross-functional teams to...
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Officer, Customer Services
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Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeOfficer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...
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Customer Service Representative
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Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...
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Senior Customer Service Professional
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Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...
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Customer Service Director
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Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeSenior/Customer Care ManagerJob No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...
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Customer Service Representative
6 days ago
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Customer Service Coordinator
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Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeInternational Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...
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Customer Engagement Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bayer Full timeJob Description:Company Overview: Bayer is a leading life science company that creates innovative solutions to improve human health and nutrition. We are committed to excellence in our products and services, and we strive to make a positive impact on society.Job Summary: As a Customer Engagement Director at Bayer, you will be responsible for leading the...
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Director of Trust Services
1 day ago
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Service Management Director
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Support Services Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Baptist University Full timeSupport Services DirectorThe CMHHK aims to provide comprehensive Chinese medicine care, ranging from primary to tertiary services, and promote advanced and specialized services. As a Support Services Director, you will be responsible for overseeing the strategic direction and operational excellence of supporting services, ensuring that they align with the...
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Banking Customer Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Summary:We are looking for a highly motivated and customer-focused Senior Customer Service Professional to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main...
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Property Services Director
16 hours ago
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Customer Service Manager
6 days ago
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Customer Service Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeJob Description:Citi is seeking a skilled Customer Service Specialist to join our team in the Transaction Services department. The successful candidate will be responsible for providing exceptional customer service, addressing customer inquiries and concerns, and resolving issues in a timely and professional manner.About the Role:This is an exciting...
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Customer Service Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...
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Customer Service Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full timeAt Dah Sing Bank, we are committed to delivering exceptional customer service. Our Customer Service Representative will play a crucial role in handling customer enquiries, feedbacks and instructions through various channels.Main Responsibilities:Achieve high service levels on SME hotlinesProvide efficient and effective support to customersDeliver...
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Customer Service Coordinator
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewWe are seeking a Customer Service Coordinator to provide efficient general service support and handle customers' daily enquiries in a responsive and customer-oriented manner.About the RoleThis role is responsible for providing operation supports to facilitate team business and coordinating with various counterparties to ensure customer...
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Customer Experience Innovator
4 days ago
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Customer Services Representative
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Baptist Hospital Full timeJob Description We are seeking a qualified candidate with the following qualifications and responsibilities: Experience: 5+ years of work experience in the watch industry with a good knowledge of watch components. Team Structure: Work within a Purchasing team of 3-4 members; no travel required. Work Schedule: 5 days work per week; based in Guangdong with...