Operations and Customer Services Manager

At Crossings Executive Search, we are seeking an experienced Customer Service Operations Manager to join our team. As a key member of our customer service division, you will be responsible for overseeing the daily operations of our hotlines, walk-in customers, and live chat services.The ideal candidate will have a minimum of 8 years of experience in customer...

At DBS Bank (Hong Kong) Limited, we are committed to delivering exceptional customer service and operational excellence. As a seasoned professional in banking operations, you will play a key role in driving business growth and enhancing the overall customer experience.Job OverviewThe successful candidate will be responsible for leading branch operations,...

Job SummaryHSBC is seeking an experienced Operations and Service Manager to join our team. As a key member of our team, you will be responsible for delivering excellent customer service and ensuring operational efficiency.Key AccountabilitiesTo lead a team of frontline colleagues to deliver service to customers at first point of contactTo develop and...

About the Role:">We are seeking a highly skilled Customer Service Operations Manager to lead our Cashier department. The ideal candidate will have a proven track record in developing and implementing standard operating procedures, as well as experience in leading system implementation projects.">Key Responsibilities:">Develop and maintain comprehensive...

Job Responsibilities Handle incoming calls from customer hotline Identify customer needs and provide quality services Provide administrative support in Call Centre Maintain day to day operation and functions of the EV Charging Network Handle customers' enquiries and complaints Handle telephone enquiries and complaints Good communication and interpersonal...

Business Partner Wanted We are seeking an experienced professional to fill the position of Deputy Manager, Customer Experience at the Bank of Communications (Hong Kong) Limited. This individual will be instrumental in enhancing customer satisfaction by resolving complaints efficiently and improving service quality. The ideal candidate will possess strong...

Job DescriptionAt Computer And Technologies Holdings Limited, we are seeking a highly skilled and dedicated Customer Services Officer to join our team.This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are looking for a challenging role in a dynamic organization.The successful candidate will...

Job RequirementsWe are seeking a highly motivated Customer Service and Operations Supervisor to join our Vitasoy International team. In this role, you will be responsible for supervising customer-facing staff, managing daily operations, and ensuring exceptional customer experiences.Key ResponsibilitiesSupervise and mentor customer-facing staff, providing...

Customer Services Officer (Ref: CC/GETS/CSO) Posted on 07/10/24 17:32 Full Time Hong Kong SAR Responsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner. Establish a professional image as Software Guidance / Solution Provider / Adviser. Maintain a good customer relationship by providing one-stop customer...

Company Overview">As a Bank Of China (Hong Kong) Limited team member, you will be part of a dynamic organization that is committed to delivering exceptional customer service and achieving business excellence.">Job Description">We are seeking an experienced Senior Manager to join our team and lead the development of effective customer complaint handling...

As a Customer Service Operations Supervisor at BOC Group Life Assurance Company Limited, you will play a crucial role in overseeing the daily operation of our hotline team to deliver exceptional customer service.About the Role:We are seeking a seasoned professional with 6 years or above working experience and preferably 3 years at supervisory level in life...

We are looking for a highly skilled Operational Management Professional - Customer Service to join our team at CMB Wing Lung Bank.Job OverviewThe successful candidate will be responsible for ensuring seamless customer service experiences through efficient processing of annual credit reviews and high-risk customer account openings.ResponsibilitiesClient...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Job DescriptionWe are seeking a talented individual to join our team as an Assistant Customer Business Support Manager. As a key member of our organization, you will be responsible for managing Smart Power Services schemes and customer/stakeholder relationships for energy market related areas or initiatives and businesses related to community sector.In this...

At Prudential Hong Kong Limited, we are committed to delivering exceptional customer service and protecting our customers' futures. As a Senior Officer in our Customer Service Centre, you will play a crucial role in providing information and processing customer enquiries effectively and efficiently.The job requires strong analytical and problem-solving...

At AIA Hong Kong and Macau, we're on a mission to create a healthier, more sustainable future for everyone.We're looking for ambitious individuals who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and...

At Mass Transit Railway, we are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Officer.About the RoleWe are looking for an individual who can manage the operations and logistics of our Customer Caring and Engagement team in High Speed Rail (HSR) to provide quality customer services to visitors, passengers, and...

About the RoleThe ideal candidate will have over 3 years of practical experience in Retail Banking operation roles, with at least 1 year of experience in supervisory functions. They will possess thorough understanding of Branch operations, self-motivation, and ability to work with minimum supervision. Strong customer service skills, good problem-solving and...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Company OverviewHong Kong Exchanges and Clearing Limited (HKEX) is a purpose-driven company that connects, promotes, and progresses its markets and the communities they support for the prosperity of all. Our commitment to the long-term development of our business and our markets is articulated in our purpose.Job DescriptionIn light of client centricity as...