Operational Manager for Customer Service

At Crossings Executive Search, we are seeking an experienced Customer Service Operations Manager to join our team. As a key member of our customer service division, you will be responsible for overseeing the daily operations of our hotlines, walk-in customers, and live chat services.The ideal candidate will have a minimum of 8 years of experience in customer...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

At DBS Bank (Hong Kong) Limited, we are committed to delivering exceptional customer service and operational excellence. As a seasoned professional in banking operations, you will play a key role in driving business growth and enhancing the overall customer experience.Job OverviewThe successful candidate will be responsible for leading branch operations,...

Job SummaryHSBC is seeking an experienced Operations and Service Manager to join our team. As a key member of our team, you will be responsible for delivering excellent customer service and ensuring operational efficiency.Key AccountabilitiesTo lead a team of frontline colleagues to deliver service to customers at first point of contactTo develop and...

About the Role:">We are seeking a highly skilled Customer Service Operations Manager to lead our Cashier department. The ideal candidate will have a proven track record in developing and implementing standard operating procedures, as well as experience in leading system implementation projects.">Key Responsibilities:">Develop and maintain comprehensive...

Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

Business Partner Wanted We are seeking an experienced professional to fill the position of Deputy Manager, Customer Experience at the Bank of Communications (Hong Kong) Limited. This individual will be instrumental in enhancing customer satisfaction by resolving complaints efficiently and improving service quality. The ideal candidate will possess strong...

Job RequirementsWe are seeking a highly motivated Customer Service and Operations Supervisor to join our Vitasoy International team. In this role, you will be responsible for supervising customer-facing staff, managing daily operations, and ensuring exceptional customer experiences.Key ResponsibilitiesSupervise and mentor customer-facing staff, providing...

Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...

As a Customer Service Operations Supervisor at BOC Group Life Assurance Company Limited, you will play a crucial role in overseeing the daily operation of our hotline team to deliver exceptional customer service.About the Role:We are seeking a seasoned professional with 6 years or above working experience and preferably 3 years at supervisory level in life...

We are looking for a highly skilled Operational Management Professional - Customer Service to join our team at CMB Wing Lung Bank.Job OverviewThe successful candidate will be responsible for ensuring seamless customer service experiences through efficient processing of annual credit reviews and high-risk customer account openings.ResponsibilitiesClient...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...

At Prudential Hong Kong Limited, we are committed to delivering exceptional customer service and protecting our customers' futures. As a Senior Officer in our Customer Service Centre, you will play a crucial role in providing information and processing customer enquiries effectively and efficiently.The job requires strong analytical and problem-solving...

At Mass Transit Railway, we are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Officer.About the RoleWe are looking for an individual who can manage the operations and logistics of our Customer Caring and Engagement team in High Speed Rail (HSR) to provide quality customer services to visitors, passengers, and...

About the RoleThe ideal candidate will have over 3 years of practical experience in Retail Banking operation roles, with at least 1 year of experience in supervisory functions. They will possess thorough understanding of Branch operations, self-motivation, and ability to work with minimum supervision. Strong customer service skills, good problem-solving and...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

About the RoleWe are looking for a highly motivated and experienced Operations Manager Assistant to join our team at International Executive Service Corps. As a Risk Management Associate, you will play a key role in ensuring the smooth operation of our business.Your primary responsibility will be to act as an account manager and provide support to operation...

About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

Customer Service Agent/ Operations Agent (Cargo Airline)AIR ONE (AO) is seeking an experienced and proactive Customer Service Agent to oversee the airline CARGO operations of the Hong Kong branch.Key Responsibilities include:Act as the primary contact for airlines, freight forwarders, and ground handling agents.Address customer inquiries related to cargo...