Operations Manager Assistant

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time
About the Role

We are looking for a highly motivated and experienced Operations Manager Assistant to join our team at International Executive Service Corps. As a Risk Management Associate, you will play a key role in ensuring the smooth operation of our business.

  • Your primary responsibility will be to act as an account manager and provide support to operation risk/compliance reporting and monitoring of respective DCD sections.
  • You will assist in preparing operation risk/compliance related reports, ensuring timely completion of quality control and risk assessments.
  • You will also be involved in regular call quality & call monitoring support to ensure the team meets the quality standard and complies with regulatory compliance.
  • In addition, you will handle customer complaints, conduct complaints investigations, analyze complaint cases, and provide proper feedback to frontline staff.
  • You will provide regular training/coaching to frontline staff on the control perspective and compile and review operation flows from time to time.
Requirements:
  • Post-secondary education with at least 5 years' relevant experience, preferably in banking or telemarketing customer services related areas.
  • Familiarity with banking products & operation flow is essential.
  • Capable of working independently with good analytical & logical thinking.
  • Good people management, staff coaching & training skills.
  • Capable of interacting with business partners, both internal and external.
  • Detail-oriented and a good team player.


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