Assistant Operations Manager
2 weeks ago
We are seeking an experienced Assistant Operations Manager to join our team at M+, a world-renowned museum dedicated to collecting and exhibiting modern and contemporary visual culture.
As an Assistant Operations Manager, you will play a key role in leading the Visitor Services team to achieve M+ standards and ensure a seamless visitor experience. Your responsibilities will include overseeing day-to-day operations, managing venues and event flows, supervising staff, and establishing standard operating procedures for frontline operations.
You will also work closely with other front-line teams to provide a cohesive visitor experience and resolve any emergency incidents or situations. Additionally, you will support the supervisor in collaborating with curatorial teams and the Marketing, Digital and Customer Experience (MDCE) Department on marketing plans to drive box office sales.
To succeed in this role, you will need to demonstrate strong organizational, team-building, time management, and multi-tasking skills. You should also have a customer-centric mindset, good relationship management skills, and be able to communicate effectively with diverse audiences and messages.
- Key Responsibilities:
- Lead the Visitor Services team to achieve M+ standards
- Oversee day-to-day operations and manage venues and event flows
- Supervise Visitor Services staff and establish standard operating procedures
- Collaborate with front-line teams to provide a cohesive visitor experience
- Support the supervisor in marketing planning and execution
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Assistant Operation Manager
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Assistant Manager, Flight Operations Safety
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Assistant Operations Manager
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