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Service Excellence Team Member

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

About Cathay Pacific Airways Limited

Company Overview:

We are committed to delivering exceptional customer service, operating a modern fleet of aircraft, and providing a comprehensive network of routes and services.

Job Description:

As a Customer Services Officer, you will be responsible for ensuring our passengers receive a seamless airport experience, interacting with them in a friendly and professional manner.

Responsibilities:
  • Interact with Passengers: Address their queries and concerns in a polite and courteous manner.
  • Assist with Check-in and Boarding: Ensure passengers have a smooth and hassle-free experience from check-in to boarding.
  • Represent Our Brand: Showcase Cathay Pacific's values and standards at various airport locations.
Requirements:
  • Minimum age of 18 years
  • High School graduate or above
  • Good command of spoken English; proficiency in Cantonese and Putonghua an advantage
  • Flexibility to work on shift schedules, including nights, weekends, and public holidays
  • Customer service-oriented attitude and excellent communication skills
  • Pass a pre-employment drug test due to the Safety Sensitive nature of this role
Benefits:
  • Be part of a world-class service brand
  • World-class training and structured career progression
  • A safe and collaborative working environment
  • Comprehensive medical coverage and insurance scheme
  • Discounted travel across many airlines