Operational Support Team Member

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time
Operational Support Team Member Job Summary

The Operational Support Team Member is responsible for providing critical support to the operational teams at OSL. This includes monitoring and operating the operations console and systems, managing and executing requests from traders and clients, and working closely with our settlement and security teams.

Key Responsibilities
  • Monitor and operate the operations console and other systems or platforms.
  • Manage and execute requests from traders as well as client requests.
  • Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs.
  • Work variable hours (shift basis) which may be adjusted to accommodate business needs.
  • Collaborate with our settlement and security teams to ensure that all requests are processed efficiently and effectively.
Requirements
  • Bachelor's degree in a relevant field (e.g., Business, Finance, Information Technology).
  • 1-3 years of operations experience, preferably in the banking or finance sectors.
  • Experience operating systems and platforms in compliance with SOPs and SLAs.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.


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