Senior Contact Center Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time
Job Description:
The Senior Customer Care Officer role at Standard Chartered involves handling customer inquiries and complaints across various channels, including phone, chat, and email. This role requires excellent communication and problem-solving skills to resolve complex issues effectively. Key responsibilities include:

• Handling customer inquiries and escalating complex cases with thorough investigations
• Providing support and guidance to new team members through training and coaching
• Collaborating with the management team to propose solutions and improve efficiency within the CS team

Skills and Qualifications:
To succeed in this role, you will need:

• 3 years' experience in contact center or related field
• Knowledge of major retail banking products, especially unsecured lending and investment
• Native Cantonese and fluency in English for daily interactions
• Good written Chinese and English skills
• Ability to multi-task, prioritize, and manage time effectively
• Basic knowledge of using Mac and OS, and latest office cloud applications

Benefits:
As a member of our team, you can expect a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, and flexible working options based around home and office locations.

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