Senior Contact Center Specialist
4 days ago
The Senior Customer Care Officer role at Standard Chartered involves handling customer inquiries and complaints across various channels, including phone, chat, and email. This role requires excellent communication and problem-solving skills to resolve complex issues effectively. Key responsibilities include:
• Handling customer inquiries and escalating complex cases with thorough investigations
• Providing support and guidance to new team members through training and coaching
• Collaborating with the management team to propose solutions and improve efficiency within the CS team
Skills and Qualifications:
To succeed in this role, you will need:
• 3 years' experience in contact center or related field
• Knowledge of major retail banking products, especially unsecured lending and investment
• Native Cantonese and fluency in English for daily interactions
• Good written Chinese and English skills
• Ability to multi-task, prioritize, and manage time effectively
• Basic knowledge of using Mac and OS, and latest office cloud applications
Benefits:
As a member of our team, you can expect a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, and flexible working options based around home and office locations.
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Contact Center Representative
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Senior Development Manager – Data Center
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Data Center Operations Specialist
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Data Center Infrastructure Specialist
4 days ago
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Contact Centre Team Lead
4 days ago
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Support Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Wonder Full timeAt Wonder, we value passion, ideas, and meritocracy. We are seeking a talented individual to join our team as a Contact Center Representative. As a key member of our contact center, you will play a vital role in providing exceptional service to our customers.Salary and BenefitsWe offer a competitive base package and a range of benefits, including group...
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Data Center Engineer
3 days ago
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Senior Quality Assurance Specialist
4 days ago
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Senior Procurement Specialist
4 days ago
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Data Center Automation Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BDx Data Centers Full timeCompany OverviewBDx Data Centers is a leading Pan-Asian hybrid, hyperscale, and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, and expanding footprints in SEA regions.We power digital transformations and sustainability as part of our core values to provide mission-critical infrastructure for Enterprise IT workloads....
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Data Center Automation Engineer
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Data Center Technician
6 days ago
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