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7 days ago
We are on a mission to revolutionize the payments gateway space in Asia Pacific, and we need talented individuals like you to help us achieve this goal. As a Support Specialist at Wonder, you will be responsible for providing top-notch customer support to our clients.
Company OverviewWonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific. Our innovative solutions enable any merchant to get paid effortlessly, with features such as instant payments settlement (T+0) and self-KYC online in minutes. We are headquartered in Hong Kong and have offices across Mainland China and Asia Pacific.
Job DescriptionWe are seeking a highly skilled and dedicated individual to join our support team as a Support Specialist. Your primary responsibility will be to respond to customer inquiries via phone, email, and in-person, provide accurate information about our products and services, and resolve customer complaints and issues in a timely manner.
Required Skills and Qualifications- High school diploma or equivalent
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in using customer service software and databases
- Ability to work in a fast-paced environment
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