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Exam Registration Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

We are seeking a highly skilled individual to join our team as an Exam Registration Specialist. In this role, you will be responsible for delivering an exceptional customer experience and providing efficient integrated customer service across various channels.

Job Description:
  • Company Overview: The British Council is a global organization that aims to promote cultural understanding and educational opportunities worldwide.
  • Salary: This role offers a competitive salary package with benefits.
  • Job Description: As an Exam Registration Specialist, you will handle first-level customer enquiries, meet KPIs for customer contact resolution, and provide accurate information on services offered by the British Council.
  • Required Skills and Qualifications: You should have at least 1-year experience working in a customer service/sales/call center environment, preferably in the service industry.
  • Benefits: We offer a range of benefits including a competitive salary, health insurance, and paid time off.
  • Others: Relocation support is not provided, but we welcome applications from candidates currently based in other British Council country offices.