Customer Service Manager Assistant Position

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China JPC Corporation Full time

At JPC Corporation, we are seeking an experienced Customer Service Manager to join our team. As a key member of our organization, this role will be responsible for establishing strong customer relationships with identified customers and fleet customers.

Job Description

The successful candidate will report directly to the Customer Service Manager and will be accountable for:

  • Establishing and maintaining strong relationships with identified customers and fleet customers.
  • Setting up service level agreements (SLA)/dashboards for identified customers.
  • Reviewing and assessing customer service contracts and rental contracts with identified customers.
  • Ensuring Salesforce CRM is kept up to date for identified customers.
  • Working on used trucks and used parts management as part of rental fleet returns.
  • Continuously improving customer service operations based on internal and external feedback.

Requirements:

  • Tertiary education.
  • 5+ years of customer service or related experience.
  • 2+ years of supervisory or senior-level experience.
  • Experience in automotive/vehicles/trucks is highly valued.
  • Knowledge of after-sales service/service contracts/rental contracts is beneficial.
  • Excellent verbal communication skills and ability to convey important information clearly.
  • Ability to provide excellent customer service.
  • Quick decision-making and problem-solving abilities.
  • Confidence, proactivity, and willingness to take on workplace challenges.
  • Proficiency in CRM systems, with experience in Salesforce being a plus.
  • Proficiency in MS Office applications.


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