Customer Experience Transformation Director

About the Role: Our client, a leading global brand in the consumer electronics industry, is looking for a high-caliber Customer Services Director to be based in Hong Kong. This role is responsible for leading and transforming the customer service and after-sales operations in Hong Kong while integrating service systems and standards across Greater China.The...

Job OverviewWe are seeking an exceptional Strategic IT Director for Customer Experience to join our team at Mandarin Oriental Hotel Group Limited. In this role, you will be responsible for overseeing the full technical management and lifecycle of key business applications that support the customer experience.About the RoleThe successful candidate will have a...

Operations Transformation Director (Leading Insurer) (VW-OTD323) Quarry Bay, Hong KongSalary: BonusOperations Transformation Director (Leading Insurer)Our client is a leading life insurer with operations across the globe. We are now assisting them to look for the Head of Operations Transformation to collaborate closely with Operations users and...

Our client is a leading global brand in the consumer electronics industry, with strong business presence across mobile phones, home appliances, and smart devices. To support their strategic upgrade of post-sales service in Greater China, they are now looking for a high-caliber Customer Services Director to be based in Hong Kong.Position SummaryThis role is...

About High-Impact Careers at HSBCWe are seeking a highly skilled professional to join our team as a Customer Relations Deputy Director.Ours is a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile business segment.We empower our team of high-performing individuals to build skills, explore new...

**Job Overview**At Oliver James Associates, we are seeking an experienced Transformation Director to lead our change management initiatives. As a key member of our team, you will be responsible for designing and implementing robust change strategies that drive business success.**Key Responsibilities**Foster a culture of change excellence across the...

About the CompanyCaptar Partners is a fast-growing conglomerate company with a well-established presence of over 30 years and a revenue of over 10 million.We are looking for a Digital Transformation Director to join our team. The successful candidate will lead our digital transformation roadmap, leveraging cutting-edge technologies to enhance operational...

We are seeking an experienced Director of Digital Transformation to lead our digital transformation efforts. As a key member of our team, you will be responsible for driving the development and implementation of cutting-edge digital solutions that enhance operational efficiency and drive business growth.About the Role:Develop and execute a comprehensive...

Company Overview: Classy Wheeler Limited is a pioneering media company that excels in both digital and print content, as well as experience development.Job Description: As our IT Director, you will lead the IT development and project management team to ensure successful project delivery and smooth IT operations. Your primary responsibilities include...

Company OverviewHSBC offers opportunities, support and rewards that will take you further. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC provides a dynamic and innovative workplace.Key Aspects of the JobThis role requires a high calibre professional to join our team as a Customer Relations...

At Shangri-La Group, we are seeking a highly experienced leader to drive our food and beverage business transformation. As Senior Director, Food and Beverage Transformation, you will be responsible for defining and executing strategies that drive innovation, revenue growth, and operational excellence in our global F&B operations.The ideal candidate will have...

About the RoleThe Vice President, Customer Experience, will be responsible for fostering business development and ensuring delivery of quality customer experience to IBG customers. This includes leading the CXO team, ensuring smooth collaboration with internal stakeholders, and managing customer feedback and complaints.

Retail Experience Transformation LeaderAbout the PositionKey ResponsibilitiesThe Retail Experience Transformation Leader will be responsible for developing and implementing training programs that enhance the customer service skills of retail staff, ensuring a superior shopping experience consistent with the brand's luxury positioning.You will analyze...

OverviewAIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone. As pioneering innovators with over 100 years of experience, we're transforming our organization to be faster, simpler, and more connected.

Job Description: We are seeking a seasoned Director to lead our post-sales service operations in Hong Kong. As the ideal candidate, you will have extensive experience in managing after-sales services within the consumer electronics industry. Your primary responsibility will be to transform our customer service and after-sales operations, focusing on...

Merkle, a leading customer experience transformation partner to Fortune 1000 companies, empowers brands to enhance their competitive advantage through exceptional customer experiences.We are seeking a dynamic CX Solution Consultant/Manager to join our Hong Kong team as we expand to meet the rising demand for outcome-driven customer experience management...

Are you passionate about helping clients achieve their goals? Do you have a strong background in IT transformation and a keen eye for detail? We're seeking an experienced professional to join our team as a Customer Success Manager Architect.About the RoleIn this role, you'll work closely with clients to understand their business needs and develop tailored...

Sun Life Financial: Driving Digital TransformationWe are seeking a skilled IT professional to lead our digital transformation efforts as Director, IT Strategy and Capabilities. This is an exciting opportunity for a strategic thinker with a proactive approach to problem-solving.About the RoleAssess the current skills of the IT team and identify areas for...

About the RoleFWD Insurance is seeking a highly skilled and experienced Customer Operations Director to lead our operations management strategy and roadmap, including underwriting and claims. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive strategy that drives innovation and delivery of...

Company OverviewDBS Bank (Hong Kong) Limited is a leading financial institution in the region, committed to providing corporate customers with a full range of commercial banking products and services.