Strategic Customer Advisor

5 days ago


Hong Kong Island, Hong Kong SAR China Amazon Full time

About the Job Description

As a Technical Account Manager in Amazon Web Services (AWS) Enterprise Support, you will be responsible for providing strategic guidance to our customers on how to leverage AWS services to achieve their business goals.

You will work closely with customers to understand their business needs and provide recommendations on how new AWS offerings can help them achieve their objectives.

  • Act as a single point of contact to Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature requests)
  • Participate in customer requested meetings (onsite or via phone)
  • Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

About the Benefits

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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