Customer Service Liaison
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Executive to join our team at Sands China. The successful candidate will be responsible for providing exceptional customer service, ensuring a smooth lounge operation, and supporting the sales team.
This is an exciting opportunity to work in a fast-paced environment with a dynamic team. If you possess excellent communication skills, a strong attention to detail, and the ability to multitask, we encourage you to apply.
About the RoleThis role is ideal for someone who enjoys working in a customer-facing environment and has a passion for delivering outstanding service. As a Customer Service Executive, you will be the primary point of contact for Sales team members and VIP patrons, ensuring their needs are met promptly and efficiently.
You will be responsible for maintaining the Sands Lounge operation, including ferry ticketing and providing excellent lounge services. Your duties will also include completing daily reports, distributing them to relevant departments, and providing administrative support to the sales team.
In addition, you will assist with customer-related bookings, inquiries, and issues, as well as identify areas for improvement to enhance operational efficiencies.
RequirementsTo be considered for this role, you should possess a diploma or above in Business Administration or a related field. Prior experience in customer service, sales, or a related field is essential, and knowledge of the casino or hospitality industries would be advantageous.
Able to communicate effectively in Cantonese, English, and Mandarin, you should also possess excellent interpersonal, communication, and presentation skills. Highly organized, you should be able to meet deadlines, manage multiple tasks concurrently, and demonstrate strong attention to detail and problem-solving skills.
Familiarity with Microsoft Office (Excel, Word, and PowerPoint) is required, and shift duty is mandatory. Outstanding recent graduates are also encouraged to apply.
Working ConditionsThis role requires full-time employment and offers a competitive salary package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today.
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