Customer Service Liaison Expert

2 weeks ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

In this exciting role, you will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer service. At Shangri-La Group, we pride ourselves on our commitment to learning and development, providing ongoing training and support to help our colleagues grow and succeed.

About the Position

We are seeking a highly motivated Concierge / Concierge Assistant to join our team at Kerry Hotel Hong Kong. As a key member of our hospitality team, you will be responsible for providing seamless guest experiences, responding to guest inquiries, and resolving any issues that may arise.

Key Responsibilities:
  • Respond promptly to guest inquiries and resolve any issues
  • Provide accurate and up-to-date information on local attractions, events, and activities
  • Coordinate guest requests and preferences, such as room assignments and special amenities
  • Work collaboratively with colleagues to ensure efficient guest service operations
  • Maintain a clean and organized workspace, adhering to health and safety standards


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