Business Banking Services Manager

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

As a Deputy/Assistant Personal Banking Manager at Bank Of China (Hong Kong) Limited, you will be responsible for delivering quality customer services through various media, including telephone, email, video-call, online text, and fax. You will have the opportunity to grasp cross-selling opportunities, identify existing and prospective customers' financial needs, and execute trading instructions for products such as stock trading, foreign exchange margin, futures, and investment-linked products.

Key Responsibilities:
  • Customer Service Delivery: Provide exceptional customer service experience, addressing customer inquiries, feedback, and complaints professionally and efficiently.
  • Cross-Selling Opportunities: Identify and capitalize on opportunities to sell relevant banking products and services to customers.
  • Customer Needs Identification: Understand customers' financial needs and preferences, recommending suitable products and services to meet their requirements.
  • Trading Execution: Execute trading instructions for customers in a timely and accurate manner, ensuring seamless transactions.
Requirements:
  • Education: Degree or above is required; qualification in HKSI is preferred.
  • Experience: At least 2 years of relevant working experience in retail banking or financial institutions, with customer service experience being an added advantage.
  • Skill Set: Strong sales and services orientation, independent, self-motivated, customer-centric, and able to work under pressure.
  • Language Proficiency: Excellent interpersonal and communication skills in English, Chinese, and Putonghua, both verbally and written.
  • Technical Skills: Proficient in PC applications, including MS Office and Chinese inputs.
  • Work Requirements: May require on-shift duty as needed.

Please note that applicants with less experience may be considered as Personal Banking Executives, while those with more experience may be considered as Personal Banking Managers.



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