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Client Services Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

The Client Services Manager - Banking Products role at Bank Of China (Hong Kong) Limited is a vital position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for handling customer inquiries and requests related to banking products and services from various channels.

Key Responsibilities:
  • Deliver exceptional customer service through inbound and outbound calls, addressing customer concerns and resolving issues in a timely and professional manner.
  • Cross-sell relevant banking products and services to customers, identifying opportunities to meet their financial needs and achieve business targets.
  • Collaborate with superiors to implement strategies and policies aligned with the unit's development goals.
Requirements:
  • Degree or above in a relevant field, with IIQE and HKSI qualifications being an added advantage.
  • At least 2 years of experience in banking or financial institutions, with a strong background in customer service.
  • Independent, self-motivated, and able to work under pressure, with excellent interpersonal and communication skills in both English and Chinese.
  • Proficient in PC applications, including MS Office and Chinese inputs.
  • May require on-shift duty as needed.
Becoming a part of our team:

We offer a dynamic work environment where employees can grow and develop their skills. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.