Hong Kong Client Management Executive

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hornby Chapman Full time

Hornby Chapman is a leading Financial Institution with offices in multiple jurisdictions. We are seeking a highly skilled Client Service Manager to join our senior client service team based in Hong Kong.

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This role requires strong commercial acumen, a deep understanding of Custody, Fund Administration and Fund Services products, as well as the ability to manage large clients in Hong Kong fluently in Cantonese, English and Mandarin.

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The ideal candidate will be a collaborative, process-driven individual focused on delivering exceptional client experiences. They will work closely with colleagues in sales and relationship management to identify new business opportunities for innovative products and services.

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As the escalation point for client issues, this individual will take the lead in resolving problems, managing client feedback, and overseeing periodic reviews of service standards to ensure seamless delivery.

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In this challenging yet rewarding role, you will have the opportunity to make a significant impact on our clients' success while driving growth and excellence within our organization.

Key Responsibilities:

  • Manage a portfolio of large clients in Hong Kong, providing tailored solutions and ensuring high-quality service delivery
  • Collaborate with cross-functional teams to develop and implement strategic plans that drive business growth and improve customer satisfaction
  • Act as the primary point of contact for complex client issues, resolving problems efficiently and effectively
  • Conduct regular client reviews to understand their evolving needs and preferences, identifying opportunities to enhance service delivery and improve overall satisfaction

Requirements:

  • Bachelor's degree in Business Administration, Finance, or a related field
  • Minimum 5 years of experience in client management or a related field, preferably in the financial industry
  • Fluent communication skills in Cantonese, English, and Mandarin, with the ability to adapt to diverse cultural contexts
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically
  • Proven track record of delivering excellent client outcomes, with a focus on building long-term relationships and driving business growth


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