Client Services Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
About the Role

We are seeking a highly skilled Client Services Support Specialist to join our team for a 12-month contract. The successful candidate will be responsible for providing exceptional support to our clients through various channels, ensuring timely and effective resolution of their queries.

Key Responsibilities:
  • Handle client inquiries via email and phone in a professional and courteous manner.
  • Act as an administrator to grant or change access to HKEX portals and systems for clients.
  • Assist with user onboarding and liaise with IT teams to arrange external testing access for FINI users.
  • Perform administrative tasks and provide support to team members as needed.
  • Participate in Access Management system enhancements and contribute to User Acceptance Testing.
Requirements:
  • University degree or above.
  • 1-2 years of working experience in the financial industry, preferably in Client Services and/or Operations.
  • A team-player attitude and self-driven learning mindset.
  • Strong organizational, prioritization, attention to detail, and problem-solving skills.
  • Knowledge of securities, finance, and customer services with exposure to Hong Kong and Mainland markets is an asset.
About Us

Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, operating a range of equity, commodity, fixed income, and currency markets. We are committed to connecting, promoting, and progressing our markets and communities for the prosperity of all.


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