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Client Service Specialist, Consumer Banking
2 weeks ago
We are seeking a highly skilled Client Service Specialist to join our team in Hong Kong. As a key member of our Branch team, you will be responsible for providing exceptional client experiences by managing the resources of the Branch and promoting the products and services of Citi.
Key Responsibilities:
- Coordinate the application of the Attention and Operation Model in Branch
- Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
- Coordinate adequately the material resources and the employees of the Branch.
- Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits
Requirements:
- Bachelor's/University degree or equivalent experience
- Experience in customer service, sales and/or referencing in branches
- Consistently demonstrates clear and concise written and verbal communication
- Able to build connection between our digital platform and our clients
- Remodeling our clients banking behavior in embracing digitization
Citi offers a competitive salary of HKD 40,000 per month, plus benefits such as comprehensive health insurance, retirement savings plan, and generous paid time off package. You will also have access to our array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
