IT Technical Support Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Novo Recruitment Solutions Pte Ltd Full time
About Novo Recruitment Solutions Pte Ltd

We are a leading recruitment agency providing top talent to various industries.

Salary and Benefits

The estimated salary for this role is SGD 45,000 - SGD 65,000 per annum. Benefits include medical insurance, annual leave, and training opportunities.

Job Description

We are seeking an IT Technical Support Specialist to join our team. The successful candidate will be responsible for:

  • First Line Technical Support

The IT Technical Support Specialist will respond to service requests, incidents, and trends in a timely and professional manner. This includes ensuring events and service requests are handled successfully and within the SLA by taking responsibility for them. The specialist will also actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.

IT Asset Management

The specialist will ensure smooth operations by making sure projectors and other collaboration tools in the conference room are operating properly. They will also ensure all devices are patched and running the most recent versions of the operating system; fix those that don't comply. To guarantee a smooth onboarding process, they will give new or transferred users phones, computers, and other required devices. The specialist will review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement. They will oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.

Managing Vendors & Finances

The specialist will get quotes, oversee the purchase, and invoice for IT equipment and licensing to get the best value for money. They will work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications
  • Outstanding ability to communicate in written and spoken English.
  • More than two years of experience in a Level 1 or Level 2 support position.
  • Excellent client focus identifies wants and comes up with solutions to satisfy them.
  • Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint.
  • Strong working familiarity with desktop and laptop hardware and support for Windows and Linux.
  • Familiarity with Endpoint Central and other IT asset management and automation tools.
  • Support for audio-video and video conferences.
  • Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable.

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