Technical Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

Aptitude Asia is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch technical assistance and troubleshooting services to end-users, ensuring minimal downtime and optimal performance.

Job Description:

In this role, you will be responsible for diagnosing and resolving hardware and software problems related to devices. You will also handle the setup, configuration, and deployment of devices according to our standards and security policies.

Key Responsibilities:
  • Provide technical support and troubleshooting services to end-users
  • Troubleshoot and resolve issues related to hardware and software
  • Device provisioning and configuration
  • VIP Support and training sessions
  • QA Testing and evaluation of software performance
Requirements:

To succeed in this role, you will need:

  • Strong knowledge of hardware components, operating systems (Windows, macOS, or Linux), mobile platforms (iOS, Android), and software applications commonly used in the organization.
  • Ability to analyze, diagnose, and resolve hardware and software issues efficiently.
  • Excellent verbal and written communication skills to interact with users and explain technical concepts effectively.
  • Patient, empathetic, and customer-centric approach to provide a positive support experience.
  • Excellent problem-solving skills and adaptability.
What We Offer:

We offer a competitive salary of $65,000 per annum, comprehensive benefits, and opportunities for professional growth and development.

About Aptitude Asia:

Aptitude Asia is a dynamic and innovative organization that values technical expertise and customer satisfaction. We are committed to delivering exceptional service and exceeding our customers' expectations.



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