Technical Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

Swing Consulting Ltd. is a dynamic organization seeking a skilled Technical Support Specialist to join its team.

As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal users on various software and hardware platforms including Desktop Software, Mac, PC, MS Windows, O365, Office, and Outlook.

The successful candidate will have experience in physically setting up computers and software system installation, communicating effectively with end-users and other support parties, handling escalations and complaints under general End User Support cases, and managing server infrastructure and other resources.

In addition, the ideal candidate will possess excellent communication and documentation skills, a good attitude, and customer service skills. Higher Diploma in Computer or related discipline and at least 1 year of experience in end-user support are essential requirements.

The company offers a competitive salary range of 18-25K per annum, 10-15 days of annual leave, and a friendly and energetic working environment.

Beyond these benefits, this role presents an opportunity to develop and implement IT guidelines and procedures, communicate effectively with external vendors and service providers, and troubleshoot IT-related issues and report to line managers or supervisors.



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