Technical Support Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Moody's TSG.

As a Technical Support Specialist, you will be responsible for providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements.

You will ensure that all systems are fully functional, and that equipment and system downtime are kept to a minimum by providing troubleshooting and handover to other identified personnel or departments.

The successful candidate will have a strong understanding of audio visual technologies, including Cisco, Polycom, Neat, Crestron, Extron, and DTEN, as well as knowledge of SIP, VoIP, MPLS, AVoIP, and other similar network technology protocols.

In addition, you will have excellent communication and customer service skills, with the ability to work independently and as part of a team.

This is an exciting opportunity to work in a dynamic environment with a global company, offering a competitive salary range of $65,000 - $85,000 per annum, depending on experience.

Please note that late shifts may be required at times, and flexibility to work additional hours (including weekends) as required to meet business needs is essential.



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