Technical Support Specialist for IT Devices

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

Aptitude Asia is currently seeking a skilled Technical Support Specialist to join our team. This role is responsible for providing top-notch technical assistance and troubleshooting services to end-users, ensuring minimal downtime and optimal performance of IT devices.

Key Responsibilities:

  • Offer expert technical support and guidance to users, resolving hardware and software issues efficiently
  • Diagnose and troubleshoot problems related to devices, adhering to the bank's standards and security policies
  • Provision and configure devices according to organizational requirements
  • Provide comprehensive training sessions to educate users on device usage, security best practices, and resource optimization
  • Evaluate software performance under various load conditions, contributing to continuous improvement efforts

Requirements:

  • Strong technical expertise in hardware components, operating systems (Windows, macOS, Linux), mobile platforms (iOS, Android), and common software applications
  • Excellent analytical and problem-solving skills, with the ability to communicate complex technical concepts effectively
  • Patient and empathetic customer service approach, with a focus on delivering a positive support experience
  • Adaptability and flexibility in a fast-paced environment

The estimated salary for this position is $65,000 - $85,000 per year, depending on qualifications and location. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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