Technical Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

About AnyDesk Software

AnyDesk Software is a pioneering technology company that aims to revolutionize the way society functions through innovative software solutions.

Job Title: Technical Support Specialist

We are seeking a highly skilled and ambitious Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients using our remote access software.

Key Responsibilities:

  • Provide technical support via phone, email, and live chat to AnyDesk clients
  • Develop best practices for recurring problems with your team
  • Collaborate with internal and external teams to support broader business objectives
  • Support our sales and business development team
  • Contribute to knowledge management by creating technical articles and workarounds
  • Advise clients on our product with their business requirements in mind
  • Ensure customer satisfaction

Requirements:

  • Strong ability to listen attentively, apply logic and reason, follow-through, and exceptional communication skills
  • 1+ years of experience in a customer contact-centered area
  • Completed studies or training in the IT field
  • Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
  • Customer and service orientation with a strong understanding of the customer point of view
  • Fluent in Cantonese, English, and Mandarin with strong communication skills

Preferred Skills and Experience:

  • Understanding or experience with REST API is a plus
  • Positive problem-solving attitude and hands-on mentality
  • Friendly, well-structured, and analytical approach
  • Ability to make customers successful

What We Offer:

  • Ambitious and self-driven culture
  • Generous leave entitlements
  • Hybrid working mode (WFH)
  • Personal and professional development focus and room for creative ideas
  • Fun place to work where everyone is valued
  • Free drinks and snacks


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