IT Support Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China SMBC Group Full time

About the Role

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  • We are seeking an IT Support Specialist to join our team at SMBC Group.

Job Responsibilities

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  1. Serve as a technical resource for endpoint devices, including physical and virtual desktops, mobile devices, ensuring optimal performance and security.
  2. Deliver 2nd-tier user support, troubleshooting and resolving technical issues efficiently.
  3. Develop and implement group policies for PC configurations and security hardening, enhancing overall system integrity.
  4. Create automation scripts to streamline processes, reducing manual labor and increasing productivity.
  5. Maintain up-to-date knowledge on regular security updates, such as Windows patch installation and hardware firmware updates.
  6. Perform administrative tasks, manage IT asset inventory, and prepare reports to ensure data-driven decision-making.
  7. Develop and maintain accurate system documentation, facilitating seamless knowledge transfer.

Requirements

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  • Bachelor's degree or higher in Information Technology or a related field.
  • Minimum 2-3 years of work experience in IT, preferably in financial institutions or large corporations.
  • Experience supporting Virtual Desktop Environment, such as VMware Horizon and vSphere.
  • Familiarity with Microsoft Windows, Microsoft 365, and common desktop applications.
  • Awareness of group policies administration and PowerShell scripting.
  • Strong customer service skills, teamwork ability, effective communication, proactivity, independence, self-motivation, and eagerness to learn.
  • Excellent written and spoken English and Cantonese language proficiency.

Salary and Benefits

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The estimated salary for this role is HKD $60,000 - $80,000 per annum, depending on qualifications and experience. The compensation package includes comprehensive benefits, opportunities for career growth, and a dynamic work environment.



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