IT Support Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

IT Support Specialist



We are seeking an IT Support Specialist to join our team at Société Générale Assurances. As an IT Support Specialist, you will be responsible for providing technical support and assistance to end users, troubleshooting issues, and maintaining system documentation. You will work closely with the IT team to ensure the smooth operation of our IT systems.



Key Responsibilities:




  • Provide technical support and assistance to end users.
  • Troubleshoot issues and resolve technical problems.
  • Maintain system documentation and hardware/software inventory.
  • Participate in projects and perform ad-hoc duties as required.
  • Knowledge of desktop, networking, and general PC applications.
  • Excellent communication skills and ability to work in a team environment.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Microsoft 365 and other Microsoft products.
  • Ability to learn and adapt to new technologies.
  • Ability to work in a shift-based environment and occasionally during off-hours.


Requirements:




  • Minimum 3+ years of experience in IT helpdesk or desktop support position.
  • Self-motivated and strong problem-solving skills.
  • Ability to work with minimal supervision and prioritize tasks effectively.
  • Ability to work under strict deadlines and handle pressure.
  • Excellent communication and interpersonal skills.
  • Knowledge of Active Directory, ADSI, and other Microsoft products.
  • Ability to learn and adapt to new technologies.
  • Ability to work in a team environment and collaborate with colleagues.
  • Ability to maintain confidentiality and handle sensitive information.

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