Technical Support Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

Job Requirements:

  • Higher Diploma or above in Information Technology or a closely related field required.

Key Responsibilities:

  • Minimum three years of end-user computing support experience.
  • Active Directory and enterprise email account management knowledge.
  • MS Certified Technology Specialist (MCTS) or comparable credentials preferred.
  • Good knowledge of Microsoft Windows, Office 365, Exchange Mail, Android and iOS device configuration.
  • Expertise supporting end-user computers, video conferencing, mobile devices, and remote VPN access.
  • Drive for delivering IT support.
  • Good analytical and problem-solving skills with handling mobile devices.
  • Capability to communicate with all levels of management and external parties in a non-technical manner.
  • Capability to prioritize and execute duties successfully.
  • Ability to work under pressure and independently.
  • Good command of spoken and written Cantonese, English and Chinese.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.


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