Lead Technical Support Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time

As a Lead Technical Support Specialist at PCCW, you will play a vital role in ensuring the smooth execution of our night batch cycle process. Your primary responsibilities will include providing timely support to ensure all scheduled tasks are completed efficiently.

Key Responsibilities
  • Monitor system performance during the night batch cycle and promptly identify and resolve any issues or errors that may arise.
  • Troubleshoot complex technical problems related to system functionality, data processing, and online operations.
  • Collaborate with cross-functional teams to investigate and resolve system-related incidents or user-reported issues.
  • Develop and maintain comprehensive documentation on system support processes, troubleshooting guides, and knowledge base articles.
Requirements
  • Proven experience in system support, preferably in a night batch cycle environment, with expertise in online systems.
  • Strong SQL skills for database querying and manipulation.
  • Familiarity with Spring Boot framework for Java-based application development is essential.
  • Excellent problem-solving skills with the ability to analyze information accurately and make informed decisions quickly.
  • Ability to work independently as well as collaboratively within a team environment.
  • Strong communication skills to effectively convey technical concepts to both technical and non-technical stakeholders.
  • Flexibility to adapt to rotating shifts, including nights, weekends, or holidays as required.
What We Offer
  • An estimated annual salary of $85,000 - $110,000 based on your qualifications and location.
  • A 12-month contract with opportunities for growth and professional development.

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