Technical Support Specialist for Investment Bank

19 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at The Career Works Limited. As an IT Helpdesk Support specialist, you will be responsible for providing day-to-day monitoring, support, and administration to in-house users.

Key Responsibilities
  • Work in a large-scale environment with 5 days' work.
  • Provide technical support services to all departments.
  • Assist users with software or hardware troubleshooting and problem-solving.
  • Incident management and reporting operation risk to Team Lead.
  • Maintain and update knowledge base including technical documents and procedures.
  • Identify and resolve technical issues, provide root cause analysis of each incident.
  • Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
  • Ensure all desktop computer systems are working properly.
  • Online response to user questions and assignment of tickets.
Requirements

To succeed in this role, you should have:

  • Proven work experience as Desktop Support, Technical Support, or similar experience.
  • At least 3 years of hands-on experience with Windows/Mac environments.
  • Working knowledge of office automation products and computer peripherals.
  • Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
What We Offer

The estimated annual salary for this position is around £45,000 - £60,000 depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

The Career Works Limited is a leading recruitment agency specializing in IT and finance talent acquisition. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.



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