Technical Support Specialist for Investment Bank

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at The Career Works Limited. As an IT Helpdesk Support specialist, you will be responsible for providing day-to-day monitoring, support, and administration to in-house users.

Key Responsibilities
  • Work in a large-scale environment with 5 days' work.
  • Provide technical support services to all departments.
  • Assist users with software or hardware troubleshooting and problem-solving.
  • Incident management and reporting operation risk to Team Lead.
  • Maintain and update knowledge base including technical documents and procedures.
  • Identify and resolve technical issues, provide root cause analysis of each incident.
  • Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
  • Ensure all desktop computer systems are working properly.
  • Online response to user questions and assignment of tickets.
Requirements

To succeed in this role, you should have:

  • Proven work experience as Desktop Support, Technical Support, or similar experience.
  • At least 3 years of hands-on experience with Windows/Mac environments.
  • Working knowledge of office automation products and computer peripherals.
  • Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
What We Offer

The estimated annual salary for this position is around £45,000 - £60,000 depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

The Career Works Limited is a leading recruitment agency specializing in IT and finance talent acquisition. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.



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