Technical Support Specialist for Investment Bank
19 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at The Career Works Limited. As an IT Helpdesk Support specialist, you will be responsible for providing day-to-day monitoring, support, and administration to in-house users.
Key Responsibilities- Work in a large-scale environment with 5 days' work.
- Provide technical support services to all departments.
- Assist users with software or hardware troubleshooting and problem-solving.
- Incident management and reporting operation risk to Team Lead.
- Maintain and update knowledge base including technical documents and procedures.
- Identify and resolve technical issues, provide root cause analysis of each incident.
- Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
- Ensure all desktop computer systems are working properly.
- Online response to user questions and assignment of tickets.
To succeed in this role, you should have:
- Proven work experience as Desktop Support, Technical Support, or similar experience.
- At least 3 years of hands-on experience with Windows/Mac environments.
- Working knowledge of office automation products and computer peripherals.
- Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
The estimated annual salary for this position is around £45,000 - £60,000 depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About UsThe Career Works Limited is a leading recruitment agency specializing in IT and finance talent acquisition. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.
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