Technical Support Specialist for Trading Applications

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at NLS. In this role, you will provide critical technical support and maintenance services for our trading applications, ensuring seamless operation and high-quality support to our traders and analysts.

About the Role
  • Provide first- and second-line technical support for trading applications, responding to user queries and issues in a timely manner.
  • Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
  • Collaborate with internal teams, including traders, analysts, and IT professionals, to understand application requirements and deliver tailored support solutions.
  • Perform software installations, upgrades, and patches, adhering to change management processes and ensuring system stability.
  • Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
What You Will Bring
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
  • Strong knowledge of financial applications, trading systems, and market data platforms.
  • Proficiency in troubleshooting application issues, analyzing logs, and diagnosing root causes.
  • Knowledge of Python is a significant advantage.
  • Excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
  • Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Competitive estimated salary: $80,000 - $110,000 per annum.
  • Comprehensive medical plan, reflecting our commitment to your well-being.
  • A stable work environment coupled with growth opportunities, enabling you to advance your career.


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