Senior Technical Support Specialist for Citi Applications

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
About the Role

As a Senior Technical Support Specialist for Citi Applications, you will play a key role in ensuring the smooth operation of our financial systems. With 3-4 years of experience in Application Support, you will be responsible for installing, configuring, and supporting business applications, as well as maintaining technical support documentation.

This is a full-time position that requires excellent analytical skills, strong communication and diplomacy skills, and the ability to work effectively with multiple stakeholders. You will be expected to assess risk and impact of production issues, escalate to business and technology management in a timely manner, and ensure that storage and archiving procedures are in place and functioning correctly.

Responsibilities
  • Technical Support: Provide technical support for users of Citi Applications, including quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements.
  • Application Maintenance: Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Documentation: Develop and maintain technical support documentation.
  • Risk Assessment: Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Storage and Archiving: Ensure that storage and archiving procedures are in place and functioning correctly.
Requirements
  • Experience: 3-4 years of experience in an Application Support role.
  • Skills: Advanced execution capabilities, ability to adjust quickly to changes and re-prioritization, knowledge of Market Making and Derivative execution platforms, market products, exchange connectivity, and derivative product pricing.
  • Education: Bachelor's/University degree or equivalent experience.
About Citi

Citi is an equal opportunity and affirmative action employer. We invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.



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