Highly Skilled Technical Support Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

The Hong Kong Exchanges and Clearing Limited (HKEX) is seeking a highly skilled technical support specialist to join its team. As a key member of the LME's application support team, you will be responsible for providing level 2 technical support for various applications, including middle and back office systems, as well as market data platforms.

About the Role

This is a challenging role that requires strong technical skills, excellent communication skills, and a willingness to work in a fast-paced environment. You will be working closely with internal departments, external customers, and third-party suppliers to resolve technical issues and implement new solutions.

Key responsibilities include:

  • Providing production support and maintenance for a range of pre- and post-trade applications;
  • Performing monitoring, tuning, and optimization of performance;
  • Communicating project progress with the Project Manager and clients;
  • Managing upgrades of pre- and post-trade applications and technical components;
  • Liaising with other teams to ensure seamless implementation of changes.
Requirements

To be successful in this role, you will need to have:

  • Strong technical skills in SQL, Unix secure shell scripting, and Python;
  • A working knowledge of SSRS and SSIS;
  • Knowledge of back-office processes and clearing;
  • Good analytical and diagnostic skills;
  • Ability to work effectively under pressure;
  • Excellent communication and interpersonal skills;
  • Ability to contribute to a knowledge-sharing culture.
About the Company

HKEX is a leading exchange group in Asia, committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer, welcoming employees from diverse backgrounds and perspectives.

About the Location

This role is based in HKEX - TKO, Hong Kong SAR. The scheduled weekly hours are 40, with standard working hours of 40 hours per week.

We offer a competitive salary package, including a base salary of $HKD85,000 per month, plus benefits and bonuses. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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