Mission Critical Application Support Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China NLS Full time

**Job Summary**

NLS is a leading financial institution seeking a dedicated Application Support Analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will play a vital role in supporting and maintaining the performance of key applications used in their hedge fund operations. Your responsibilities will include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services that meet the needs of their traders and analysts.

The Role:

  • Technical Support: Provide first and second line technical support, responding to user queries and issues in a timely and efficient manner.
  • Application Performance Monitoring: Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
  • Collaboration: Work closely with traders, analysts, and IT teams to understand application requirements and provide tailored support solutions.
  • Software Installation and Maintenance: Perform software installations, upgrades, and patches, following change management processes and ensuring system stability.
  • Documentation: Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.

What You Offer:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
  • Strong knowledge of financial applications, trading systems, and market data platforms.
  • Proficiency in troubleshooting application issues, analyzing logs, and diagnosing root causes.
  • Knowledge of Python is a plus.
  • Excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
  • Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.

Compensation and Benefits:

  • Market leading compensation: $120,000 per annum.
  • Comprehensive medical plan.
  • Stable environment coupled with growth opportunities.


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