Senior Avaloq Application Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Overview

Classy Wheeler Limited is seeking a highly skilled Senior Avaloq Application Support Specialist to join our team. As a key member of our technical support department, you will be responsible for delivering exceptional application support services to our clients.

About the Role

This is a full-time position that requires a strong understanding of Avaloq Core application development and its related technologies. The ideal candidate will have hands-on experience in Java, Linux/Unix, and RDBMS such as Oracle, SQL Server, and MySQL.

Key Responsibilities
  • Monitor and respond to user tickets raised through ITSM tools
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate sections
  • Prioritize and handle service requests and incidents
  • Progress issues and provide relevant information for troubleshooting or clarification
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Develop scripts and work with the team to automate repeatable manual tasks
Requirements
  • 1+ years working experience
  • Hands-on experience on Avaloq
  • Banking domain knowledge is preferred
  • Understand ITIL framework
  • Hands-on experience on Java
  • Good understanding of Linux/Unix and RDBMS like Oracle, SQL Server, and MySQL
Benefits
  • An estimated salary range of $60,000 - $80,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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