Technical Support Professional
1 month ago
- Key Responsibilities:
- We are seeking a skilled Technical Support Professional to join our team at Selby Jennings. As a key member of our support team, you will provide exceptional customer service to our clients, ensuring their technical issues are resolved efficiently and effectively.
- Your Role: As a Help Desk Specialist, you will be the first point of contact for our clients, handling a wide range of technical queries and issues. You will work closely with our internal teams to resolve complex problems and provide solutions to our clients.
- Requirements:
- Over 2 years of experience in Level 1/Level 2 support roles.
- Strong customer focus, with the ability to clearly identify needs and provide effective solutions.
- Proficient in Microsoft Office 365 Suite, particularly in Administration, Teams, Outlook, and SharePoint.
- Solid knowledge of desktop and laptop hardware and operating system support (Windows/Linux).
- Experience with IT asset management and automation tools, including Endpoint Central.
- Competent in audio-visual and video conferencing support.
- Familiarity with ticketing systems for issue tracking and resolution, such as ZenDesk, ServiceNow, or similar platforms.
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