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Technical Support Professional
2 months ago
Job Title: Technical Support Professional
About the Role:
We are seeking a highly skilled and experienced technical support professional to join our team at E-job agency limited. This is an exciting opportunity for a talented individual to work as a Technical Assistant, providing exceptional customer service and support.
About You:
To be successful in this role, you will need to have a strong background in mechanical engineering, excellent communication skills, and a proven track record of delivering high-quality results.
The Job Description:
- Provide prompt and effective technical support to customers, resolving their queries and issues in a timely manner.
- Arrange timely supplies and spares to customers, ensuring that they receive the necessary materials to complete their projects.
- Process orders and follow up with customers to ensure that their requirements are met.
- Maintain good relationships with customers, acting as the primary point of contact and providing excellent customer service.
- Perform other duties as required by the Manager, including ad-hoc tasks and special projects.
Requirements:
- HKCEE F.5 / DSE graduate or above, preferably in marine or mechanical engineering.
- At least 5 years of relevant working experience in a technical support role.
- Knowledge of marine engines, either through school studies or work experience.
- Proficient in MS Office applications, particularly Excel, Word, and PowerPoint.
- Good command of written and spoken English, with excellent communication and interpersonal skills.
- Able to work stably for long periods with a gentle personality, requiring minimal supervision.
Benefits:
- Double Pay & Bonus
- Medical support
- Annual leave: 1st year 10 days (Max 16 days)
- Transportation allowance
- Overtime pay
- MPF
Estimated Salary: HKD24,000 - HKD25,000 per month, depending on qualifications and experience.