Highly Skilled IT Professional for Enterprise Technical Support
11 hours ago
Gravitas Recruitment Group is working with a top-tier international bank to find an experienced Desktop Support Engineer. This role will be based in the APAC region and will involve providing technical support to internal staff across this area.
About Our ClientThe bank has a diversified business portfolio covering investment banking, retail banking, and private banking services. As a member of their Service Desk team, you will play a critical role in ensuring that employees have access to the technology they need to perform their jobs effectively.
Why Work With Us?- This is an opportunity to work with a stable and diverse team in a fast-paced industry.
- You will have the chance to develop your career through various opportunities within the organization.
- A comprehensive compensation package is on offer.
- Provide second-line technical support to internal users for incident resolutions and user enquiries related to software and hardware.
- Communicate with internal staff through various channels to follow up and update users on IT-related issues.
- Support during Power Down, Stock Take, BCP site/DR testing periods.
- Record all actions and user status into the ticketing system.
- Work in shifts to support users based across the APAC region.
- 5-10 years of experience in IT support roles, preferably in the financial services sector.
- Strong knowledge of Active Directory, DFS management, remote desktop, system configuration, and control panel.
- Able to troubleshoot requests related to Microsoft Office (Outlook, OneDrive, Teams, Excel, Visio, InTune, Azure, etc).
- Experience handling hardware support, including laptops, docking stations, mobile phones (iOS & Android).
- Excellent communication skills in English are essential.
- Good analytical and problem-solving skills.
This role offers a unique opportunity to work with a leading international bank and contribute to the success of their Service Desk team.
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