Technical Support Specialist
3 days ago
Classy Wheeler Limited is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to clients.
Key Responsibilities:- Respond to incoming calls and emails from clients, vendors, and engineers in a timely and professional manner.
- Manage and update tickets to resolution in our ticketing system.
- Liaise with engineers, clients, and third-party vendors to ensure timely resolution of support requests.
- Provide first-line support to clients, resolving simple technical issues over the phone or via email, and escalating as needed.
- Work according to our company Service Level Agreements to provide clients with high-quality service.
- Pleasant telephone manner with excellent communication skills.
- Service-oriented with attention to detail and ability to follow instructions.
- 1-2 years of experience in a help desk, first-line support, customer service, or service desk analyst role in the IT or telecommunications industry.
- Diploma or above in any discipline.
- Fluent written and verbal English, Cantonese, and Putonghua.
Estimated salary: $45,000 - $65,000 per annum, depending on experience.
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