Technical Support Specialist
3 days ago
Company Overview
Classy Wheeler Limited is a renowned company specializing in the creation and retail of exquisite fine diamond jewelry and Swiss watches, known for its luxurious and high-quality products.
Job Description
We are seeking a highly skilled IT Support Specialist to join our team. In this role, you will be responsible for providing technical support for our MacOS and MS Windows systems, as well as desktop hardware.
Key Responsibilities
- Support MacOS and MS Windows systems, including troubleshooting and resolving technical issues.
- Provide expert-level support for desktop hardware, including setup and configuration.
- Ensure seamless integration with Microsoft Active Directory and Exchange services.
- Stay up-to-date with the latest network management protocols, including TCP/IP and wifi setup.
- Collaborate with the team to resolve complex technical issues.
Requirements
- Degree or higher in Computer Science or related field; MCSE qualification preferred.
- Minimum 2 years' experience in supporting MacOS and MS Windows systems, preferably in a retail environment.
- Excellent knowledge of system and network management, including Microsoft operating systems (Win10, WinXP, Windows Server Family).
- Experience with Checkpoint Firewall an advantage.
- Strong interpersonal skills and ability to work independently under pressure.
- Fluent in English, Mandarin, and Cantonese.
Estimated Salary Range
$60,000 - $80,000 per annum, depending on experience.
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