Corporate Client Service Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About the Opportunity

AIA International Limited is seeking a highly motivated and results-driven Corporate Client Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and administration services to our clients.

Key Responsibilities:
  • Provide satisfactory customer service and administration services to assigned portfolio
  • Oversee customer services and daily operations for assigned portfolio/distribution channel
  • Conduct client visits, presentations, and members' briefings, handling client inquiries and complaints
  • Review all forms of client communication materials, including letters, trust deeds, reports, statements, and presentation materials
  • Monitor client retention and service-to-sales activities, such as up-selling retail products/promoting client retention programs
  • Evaluate achievement of client retention and service-to-sales targets
  • Maintain close client relationships and take precautionary measures to retain portfolios
  • Closely monitor databases/reports/queues/systems used for measuring benchmarks, ensuring they are properly updated and completed within regulatory and service timelines

Requirements:
  • University graduate preferred with minimum 6 years' experience in customer services/operations, with 1-2 years in supervisory positions
  • Good knowledge of group insurance and investment products
  • Self-motivated and customer-oriented
  • Team player
  • Detail-oriented
  • Excellent communication and interpersonal skills
  • Outgoing personality with good presentation skills
  • Effective time management and organization skills
  • Strong staff coaching and supervisory skills
  • Proficient in both spoken and written Chinese and English

Estimated Salary Range:$55,000 - $80,000 per annum, depending on experience

AIA International Limited offers a dynamic and supportive work environment, with opportunities for career growth and development. If you are a driven and results-focused professional looking for a new challenge, please apply today.

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