Client Service Professional

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
DBS Bank (Hong Kong) Limited

Company Overview:

At DBS Bank (Hong Kong) Limited, we strive to deliver an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. Our Technology and Operations team enables the bank to meet service level objectives while maintaining high standards of customer satisfaction.

Salary: HKD 60,000 - HKD 100,000 per annum

Job Description:

We are seeking a Senior Associate to join our Corporate Client Solutions team. The primary accountability of this role is to effectively respond to corporate client enquiries, handle complaints, and execute instructions for fund custody and administration needs. This involves regular contact with clients to obtain feedback on service levels, facilitating query handling to ensure timeliness and accuracy of responses, and ensuring effective and timely client communication on areas of client impact.

The ideal candidate will have a university graduate degree or above in Business or related disciplines, with a minimum of 5 years of relevant experience in a client-facing and service-oriented capacity. Sound experience of banking operations and practices is essential, as well as the ability to adapt working hours as needed to meet client service level objectives. Strong analytical skills, creative thinking, and excellent communication skills are also required.

Key Responsibilities:
  • Respond to corporate client enquiries and complaints in a timely and professional manner.
  • Execute instructions for fund custody and administration needs, ensuring strict adherence to service level objectives.
  • Maintain regular contact with clients to obtain feedback on service levels and initiate service reviews at agreed frequencies.
  • Facilitate query handling to ensure timeliness and accuracy of responses.
  • Ensure effective and timely client communication on areas of client impact, including Market Bulletins, operational queries, and trade & corporate action executions.

Required Skills and Qualifications:

* University Graduate or above in Business or related disciplines.
* Minimum 5 years of relevant experience in a client-facing and service-oriented capacity.
* Sound experience of banking operations and practices.
* Ability to adapt working hours as needed to meet client service level objectives.
* Strong analytical skills, creative thinking, and excellent communication skills.

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and opportunities for career growth and development. Our dynamic work environment supports your development and recognises your achievements.

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